Returns & Refund Policy

Last updated: March 2026

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date your order is shipped to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in the original packaging

• You must provide a receipt or proof of purchase

Items returned without prior approval may not be accepted.

To start a return, please contact us at: nick@ogasaka.com.au

Returns & Refund Policy

Last updated: March 2026

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• Not have or have had bindings mounted, drilled, or glued

• The item must be in the original packaging

• You must provide a receipt or proof of purchase

Items returned without prior approval may not be accepted.

To start a return, please contact us at: nick@ogasaka.com.au

If your return is approved, we will provide instructions on how to send your item back.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Sale or clearance items (if marked or purchased with a sale discount)

• Personalized or custom products

• Perishable goods (if applicable)

• Skis that have or have had ski bindings mounted, drilled or glued

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method

• Refunds typically take 5–10 business days to appear depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.

An experienced ski technician should be used for mounting ski bindings and setting DIN's. ThreeBond 1401B thread locking adhesive must be used when mounting bindings to skis. Failure to use ThreeBond 1401B may void the manufacturers warranty. 

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchange Policy

Last updated: March 2026

We accept exchanges for eligible items within 30 days of delivery.

Eligibility for Exchanges

To qualify for an exchange:

• The item must be unused

• The item must be in original packaging

• Proof of purchase is required

How to Request an Exchange

To request an exchange, please email: nick@ogasaka.com.au

Include:

• Your order number

• The item you wish to exchange

• The replacement item (size, colour, etc.)

• The reason for the requested exchange 

Once approved, we will provide instructions for returning your item.

Processing Exchanges

After we receive and inspect the returned item:

• Your replacement item will be shipped within 3–5 business days.

If the replacement item costs more, you will be asked to pay the difference. If it costs less, we will refund the difference.

Privacy Policy

Last updated: March 2026

This Privacy Policy describes how [Your Store Name] collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect:

Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Order details

Device Information

We automatically collect certain information about your device, including:

• IP address

• Browser type

• Time zone

• Cookies installed on your device

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Prevent fraud and security risks

• Send marketing emails (only if you opt in)

Sharing Your Information

We may share your personal information with trusted third parties to help operate our store, including:

• Payment processors

• Shipping providers

• Shopify platform services

• Analytics providers

These partners only receive the information necessary to perform their services.

Cookies

Our store uses cookies to:

• Remember your preferences

• Improve site performance

• Provide analytics

• Enable shopping cart functionality

You can disable cookies in your browser settings.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, contact us at: nick@ogasakaskis.com.au

Data Retention

We retain order information for our records unless you request deletion.

Changes to This Policy

We may update this policy occasionally to reflect changes in practices or legal requirements.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: nick@ogasakaskis.com.au

If your return is approved, we will provide instructions on how to send your item back.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Sale, discounted, or clearance items 

• Personalized or custom products

• Perishable goods (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method

• Refunds typically take 5–10 business days to appear depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchange Policy

Last updated: March 2026

We accept exchanges for eligible items within 30 days of delivery.

Eligibility for Exchanges

To qualify for an exchange:

• The item must be unused

• The item must be in original packaging

• Proof of purchase is required

How to Request an Exchange

To request an exchange, please email: nick@ogasaka.com.au

Include:

• Your order number

• The item you wish to exchange

• The replacement item (size, colour, etc.)

Once approved, we will provide instructions for returning your item.

Processing Exchanges

After we receive and inspect the returned item:

• Your replacement item will be shipped within 3–5 business days.

If the replacement item costs more, you will be asked to pay the difference. If it costs less, we will refund the difference.

Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Hiking Trails Pty Ltd T/A OGASAKA SKI collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect:

Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Order details

Device Information

We automatically collect certain information about your device, including:

• IP address

• Browser type

• Time zone

• Cookies installed on your device

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Prevent fraud and security risks

• Send marketing emails (only if you opt in)

Sharing Your Information

We may share your personal information with trusted third parties to help operate our store, including:

• Payment processors

• Shipping providers

• Shopify platform services

• Analytics providers

These partners only receive the information necessary to perform their services.

Cookies

Our store uses cookies to:

• Remember your preferences

• Improve site performance

• Provide analytics

• Enable shopping cart functionality

You can disable cookies in your browser settings.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, contact us at: nick@ogasaka.com.au

Data Retention

We retain order information for our records unless you request deletion.

Changes to This Policy

We may update this policy occasionally to reflect changes in practices or legal requirements.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: nick@ogasaka.com.au